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Quality assurance in practice
January 2007 - March 2008

Key word: The Quality of Aid /

The “Quality assurance in practice” project aimed to promote a Quality culture in the humanitarian sector and to improve humanitarian practices through the use of the Quality COMPAS.

The “Quality assurance in practice” project ran from January 2007 to March 2008 and was funded by DG ECHO.

There were three main activities: stabilising the Dynamic COMPAS quality management software, running and documenting tests of the Quality and Dynamic COMPAS and sharing these experiences via the Aiming for Quality newsletter, an exchange forum and conferences.

 Stabilising the Dynamic COMPAS software

The Dynamic COMPAS was developed between 2005 and 2006. As is the case for any new software, it then needed to be used by a large number of users to detect potential problems before it could be stabilised.

During the stabilisation phase, we:

  • Corrected the problems which were identified;
  • Developed an update mechanism;
  • Produced an improved user’s manual based on user feedback in French, English and Spanish.

 Test cases

Training was provided to potential users of the Dynamic COMPAS in France, Spain, Afghanistan and Senegal. Feedback from users was pooled and analysed. Personalised support was also provided to two NGOs who decided to adopt the software at the institutional level.

 Sharing results

Communication about using the COMPAS method and the Dynamic COMPAS software via:

  • The creation of an e-newsletter, Aiming for Quality, with information about new features, user feedback, mid-term results of pilot tests, etc.
  • The creation of a blog allowing users and other people interested in Quality Assurance to exchange ideas;
  • Participation in humanitarian sector conferences to provide updates about progress being made on pilot tests and to share initial lessons learned from the use of the Dynamic COMPAS.