Michael Carrier & Véronique de Geoffroy
The training in quality management was organized around three main events whose objectives were to:
- Share a common vision of the key elements of quality, the actions of the Initiative 5% team of Expertise France
What are the key quality concepts in the sector? What are the strengths and weaknesses of quality within “Expertise France”? What are the priority areas for improvement? How to implement them?
- Identify the critical points of quality management
What are the strengths and weaknesses of the existing quality system?
- Initiate an approach to improve the follow-up of the actions of the Initiative 5% team of Expertise France
How to operationalize the quality improvement paths?
The Quality & Accountability COMPAS and the Quality & Accountability Framework of the Basic Humanitarian Standard (CHS) were used as a basis for reflection and adapted to the specific needs of Expertise France.